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Accessibility Policy

We make every reasonable effort to ensure that our policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:

  • ensuring that all customers receive the same value and quality of service;
  • allowing customers with disabilities to do things in their own ways, at their own pace when accessing goods and services as long as this does not present a safety risk; 
  • using alternative methods when possible to ensure that customers with disabilities have access to the same services, in the same place and in a similar manner;
  • taking into account individual needs when providing goods and services & communicating in a manner that takes into account the customer's disability.
Our customer service standards, employment standards, and feedback processes are inclusive of requirements under the Integraged Standards Accessibility Regulation Act 2005. To learn more read our Multi-Year Accessibility Plan please click here.


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