We make every reasonable effort to ensure that our policies, practices and procedures are consistent with the principles of dignity, independence, integration and equal opportunity by:
Our customer service standards, employment standards, and feedback processes are inclusive of requirements under the Integraged Standards Accessibility Regulation Act 2005. To learn more read our Multi-Year Accessibility Plan please click here.
- ensuring that all customers receive the same value and quality of service;
- allowing customers with disabilities to do things in their own ways, at their own pace when accessing goods and services as long as this does not present a safety risk;
- using alternative methods when possible to ensure that customers with disabilities have access to the same services, in the same place and in a similar manner;
- taking into account individual needs when providing goods and services & communicating in a manner that takes into account the customer's disability.
Please send questions or comments you may have to firstname.lastname@example.org.